Consistent, accurate, and on time orders create overwhelmingly positive customer experiences and maximize profitability.
In use since the beginning of commerce, order fulfillment systems track every step of the order and inventory process from initial order receipt until the product or service is received by the end-user. There are even ways to survey customer satisfaction after the order has been delivered.
Technology has evolved to provide more efficient and profitable ways to capture, monitor, and fulfill customer orders.
Today it’s common for orders to cover a wide range of product lines and consumer segments, to be easily tracked, and to be quickly fulfilled over multiple continents.
Even product return systems have become more advanced.
Sherman Oaks Accounting & Bookkeeping powered by One Source Services researches and tests applications to stay on top of new technologies and pass them along to our clients.
The first stop on any order-processing journey must be capturing order data from the customer. Many companies employ customer service departments to do this while others receive electronic order data directly from customers and store it centrally in a database that automatically inserts orders into their fulfillment pipeline.
Like everything in business, there is no one-size-fits-all solution for processing orders.
Some companies still use traditional, fully manual systems with hand-written notes and space-hogging file systems while others use more modern, fully-automated systems that accept electronic orders and automatically transmit them to an outsourced manufacturer in another country, perhaps overseas, who would then ship the completed order directly to the customer using system generated shipping information.
Most companies combine both new and old processes, mixing manual systems with new technologies according to what best suits their business’s unique requirements.
Sherman Oaks Accounting & Bookkeeping powered by One Source Services can analyze your current order fulfillment system and suggest improvements for a better customer experience with more reliable, accurate deliveries.
We can implement processes, from selecting a third-party distribution center to creating a more effective order capturing system, even for a new business that is just starting out.
As always, we’ll be there to provide training and support to managers and staff, or to oversee the process long-term for our full-service clients.
A solid order processing system has initial implementation costs that are outweighed by long-term benefits including reduced shipping costs, reduced labor costs, a decrease in the number of misplaced or misread orders, and an inevitable revenue boost as customers are consistently satisfied.
It’s a win for businesses and a big win for their customers.